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PROCESSING & TRACKING

Orders may be delayed due to item availability or credit card verification issues. Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the FedEx tracking system.
We will contact you via email if there are any issues with your order.

SHIPPING

Alavonauersperg.com offers free ground shipping on all domestic orders and express options at additional costs.
Unfortunately we cannot ship to PO Boxes.

TO CANCEL AN ORDER

We process orders quickly, but we will do our best to accommodate any order modifications before the order has shipped. The best way to change or cancel an order is to email us at customercare@alavonauersperg.com. Please include “Change/Cancel Order” in the subject of the email.

If we are unable to cancel or make the requested change to your order before it ships, we will send you a prepaid return-shipping label so that you can return the item at your convenience as long as it is in accordance with our return policy.